We process and ship all orders within 24 hours of placing them. All of the shipping and processing happens on business days excluding weekends and holidays. For same day processing and shipping you need to place the order within 12 noon of that day. Once shipped, orders take between 3-5 business days to reach the specified mailing address depending upon the destination location.
If you place an order over the weekend, shipping will be done on the following business day.
All orders are shipped through Canada Post.
We're really sorry if you've encountered any problem with our website. You can try the troubleshooting steps below:
- Clear cache, delete cookies and restart your web browser.
- Disable any pop-up blocker.
- Try a different web browser/ computer/mobile device.
- Use the In Private Browsing option for your web browser.
If nothing works, please send a snapshot of the error message (along with further details) to [email protected]
You can make your payment using four reliable modes of payment:
- Gift Card
- Credit Card
- Interac Online(Moneris)
- Make sure that you have the correct email addressed registered with us
- Check your Spam/Junk email folder. If you find our emails in the Spam/Junk folder, move those to your inbox. Alternatively, you can also mark a message from Cupid Boutique.com as 'Not Spam'. This way, your Contact list is automatically updated and all your future messages will be received in your inbox.
- Sometimes, there’s a delay in email delivery due to mail server issues, network issues, or DNS issues. You are advised to refresh your email after a while.
- If nothing works, please contact us using our Contact Page form.
Sorry, but due to the nature of the products we sell, we do not accept any returns. The products are tested by 2 people before they are shipped out to ensure that they are functional and working. All refused packages are subject to 50% restocking fee.
Looking for help? The fastest and easiest way to report a problem is to create a service ticket online. Simply go to the Help section, log in with your registered email address, fill in the required fields and generate a support ticket. If you have placed an order and have any issue regarding the same, don’t forget to select your Order ID in the “Assign to Order” field. You’ll receive an automated response to your registered email address, confirming the receipt of your ticket. One of our support executives will get back to you as soon as possible. Why wait in the queue when everything is so fast, simple and effective? Choose Smart, Stay Ahead!
We're avialable from Monday to Friday 10am to 6pm on (416) 213-1233.
To share feedback and suggestions on how we could improve ourselves, write to us at [email protected]